TERMS AND CONDITIONS
A. GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this event.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Singapore’s multi-feature app, which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across the following 10 Frasers Property Singapore developments: Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point and Waterway Point.
2. Membership is FREE. Singapore residents and tourists from India, Indonesia, Malaysia, Philippines or Thailand aged 18 and above may register as an FRx member via the FRx app, FRx website or through Customer Service/Concierge at any of the Frasers Property Singapore developments. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation his/her full name, a verified mobile number, email address and such other information as may be required from time to time.
3. The applicant will be required to perform a one-time verification of their mobile number and email address in order to access the programme on the FRx app or through Customer Service at any Frasers Property Singapore developments. 4. To apply, download the FRx app, which is available on the App Store and Google Play, and start enjoying FRx member’s benefits. Details can be found at www.FrasersExperience.com. 5. For instant rewards / additional perks, please see table below under “C. Game”.
C. GAME
1. ‘Merry Little Surprises’ ("Game") is organised and promoted by Frasers Property Singapore and the Game Period is from 13 November 2026 (10:00am) to 31 December 2026 (23:59pm).
2. Prizes include over 2 million bonus FRx points and lucky draw chances.
3. To qualify for the Game: Participants must be a FRx member. Non-members may register for free and accept the full FRx membership terms & conditions. Participants must access the Game via the FRx app with their member account login.
4. The participant can play via any of these 2 methods once each day during the Game Period.
Check In
Check in every day and get rewarded with 1 Game play.
Spot & Scan
Search for the featured Item of the Day, spot the QR code at the malls of Frasers Property Singapore, then scan to earn 1 Game play.
5. FRx members that win lucky draw chances prizes earn the number of electronic lucky draw chances as stated in the prize for the lucky draw with Suzuki within the promotion period. Electronic lucky draw chances are registered in the system when members win lucky draw chance prizes.
6. The lucky draw will be conducted at 438 Alexandra Point, Singapore 119958 on 26 February 2027.
7. Participants that win lucky draw chances as prizes will stand a chance to win a Suzuki e VITARA, the brand’s first fully electric vehicle. The lucky draw winner will be announced on 26 February 2027 through our Facebook (@FrasersPropertySingapore), Instagram (@FrasersPropertySingapore), and website (https://www.frasersexperience.com/). The winner will also be notified by mobile or email within 7 days after the determination of the results.
8. The prize must be accepted as awarded and is not transferable, exchangeable for cash or in kind.
9. The Winner shall agree to being photographed, filmed and/or interviewed and to co-operate with and participate in the activities organized by Sponsor or its related corporations for publicity, sales and marketing, and promotional purposes without any compensation.
10. Frasers Property Singapore reserves the right to donate unclaimed prize in the lucky draw to a charity of its choice or replace the prize with an item of similar value at any time and without notice in its absolute discretion.
11. The "Game Period" runs for forty-nine (49) days, from 13 November 2026 to 31 December 2026. The official time is Singapore GMT+8.
12. For avoidance of doubt, the eligibility of all entries would be subject to Frasers Property Singapore’s decision. All decisions relating to the Game are final, conclusive and binding on all participants and no correspondence will be entertained.
13. Frasers Property Singapore reserves the right to verify the validity of all registrations and reserves the right to disqualify any winner:
- who is found to have tampered with the Game process;
- who is found to have participated in the Game under circumstances that are not in accordance with these terms and conditions;
- who has, in the opinion of FPRM, engaged in any unlawful or other improper conduct which jeopardises, or may jeopardise the fair and proper conduct of the Game; and/or who has engaged in conduct in participating in the Game which is unlawful, fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Game and/or FPRM.
14. Frasers Property Singapore legal rights to recover damages or other compensation from such disqualified persons are reserved.
15. If any prize is unclaimed or uncollected within the stipulated timeframe, the prize shall be deemed as unclaimed or unaccepted and will be forfeited. Frasers Property Singapore will not be responsible should any winner fail to redeem the prize within the specified date.
16. Frasers Property Singapore assumes no responsibility and is not liable for any costs, charges or expenses which a winner may be required to pay at any time in connection with a Prize or in order to attend a prize collection.
17. Frasers Property Singapore reserves the right to provide substitute prize(s) of similar value should the specified prize become unavailable. Cash will not be offered and the prizes are not transferable.
18. In the event of actual or suspected fraud or abuse, such as but not limited to plagiarism, and/or errors affecting the proper operation of this Game, including the allocation of more prizes than are available, Frasers Property Singapore reserves the right to (a) end or suspend the Game, (b) amend these terms & conditions, (c) declare void the notification of winner(s) and reselection of winner(s), or any combination of these resolution methods.
19. Data of each participant will be collected, stored and processed for the purposes of administering and assessing this Game. By participating in this Game, participants consent to and grant Frasers Property Singapore the right to use the Game submission (images/videos) for marketing, promotion and/or advertisement purposes, including print, audio-visual and social media, without restriction or limitation and for unlimited number of times.
20. Frasers Property Singapore decision on the Game results is deemed as final and no correspondence shall be entertained.
21. Frasers Property Singapore reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice. By continuing to take part in the Game subsequent to any revision of these terms and conditions, each participant shall be deemed to have agreed to any such new or amended terms.
D. OTHERS
1. All other terms and conditions pertaining to the FRx Programme apply. For more information, please visit here.
2. In the event of any dispute, decisions made by the FPRM will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. FPRM reserves the right to change the Terms and Conditions as it deems fit without prior notice.