TERMS & CONDITIONS
A. GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this promotion.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Singapore’s multi-feature app which allow FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across 12 Frasers Property Singapore (FPS) malls.
Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point and White Sands.
2. Membership is FREE. Singapore residents and tourists from India, Indonesia, Malaysia, Philippines or Thailand aged 18 and above may register as a Member via the FRx app or through Customer Service at any of FPS malls. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, a verified mobile number and such other information as may be required from time to time.
3. For verification purposes, the applicant will be required to perform a one-time verification of their local mobile number in order to access the Programme on the FRx app or through Customer Service at any of the Frasers Property Singapore malls.
4. To apply, download the FRx app which is available on the App Store and Google Play and start enjoying FRx member’s benefits. Details can be found here.
5. For instant rewards / additional perks, please see table below under “C. Redemption”.
C. REDEMPTION
1. Frasers Experience (FRx) members enjoy:
Receive a a $10 FRx Gift Card with $100 spent in 3 same-day transactions.
From 28 March to 27 April 2025
Updated as of 3 April 2025, 12.50pm: $10 FRx Gift Cards are fully redeemed.
Scan your FRx QR Code when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum spend of $20 in a single transaction at any participating FRx stores.
- Minimum spend of $100 in a maximum of 3 same-day transactions to qualify for redemption.
- Present your FRx QR Code in person to verify transaction details scanned to the same account on the day of purchase at Customer Service, Level 3 to redeem.
- Qualifying spend must be scanned to the same FRx account.
- Limited to one redemption per FRx member per day, in person, on a first-come, first-served basis and while stocks last.
- Applicable to in-store purchases and electronic transactions at participating Frasers Property Singapore malls only.
- FRx Gift Card will be credited to member's FRx e-wallet at Customer Service when the qualifying spend is met.
- The stored value in each gift card expires 1 year from the date of issue.
Receive a $5 FRx Gift Card with $30 spent in a single transaction.
From 28 March to 27 April 2025
Scan your FRx QR Code when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum spend of $30 in a single transaction at participating FRx F&B restaurants.
- Present your FRx QR Code in person to verify transaction details scanned to the same account on the day of purchase at Customer Service, Level 3 to redeem.
- Qualifying spend must be scanned to the same FRx account.
- Limited to one redemption per FRx member per day, in person, on a first-come, first-served basis and while stocks last.
- Applicable to in-store purchases and electronic transactions at participating Frasers Property Singapore malls only.
- FRx Gift Card will be credited to member's FRx e-wallet at Customer Service when the qualifying spend is met.
- The stored value in each gift card expires 1 year from the date of issue.
Redeem exclusive eDeals for 10 FRx Points
From 28 March to 24 April 2025
- Weekly eDeals are valid from 28 March to 24 April 2025 as per respective eDeal stated weekly validity at Hougang Mall’s Foodies Garden® participating stalls.
- eDeals are limited to the first 100 redemptions per week.
- eDeals are valid only if used within FRx app.
- Please present reward QR code for scanning prior to payment.
- Frasers Points used for eDeals redemption are non-refundable.
- Shoppers are required to redeem the BYO deal on FRx app under ‘Rewards Catalogue’ with 10 FRx Points, prior to redemption at the stall.
- All BYO deals require shopper to Bring-Your-Own takeaway container to the stall to be eligible for the free item/discount.
- Prices are subject to prevailing GST and service charges where applicable.
- Other Terms and Conditions may apply. Please check in-store for more details.
- All information is correct at the time of publishing and the retailers reserve the right to vary and amend the offers, and Terms and Conditions of these offers without prior notice.
- For further assistance, please email FRHelp@frasersproperty.com
2. To qualify for any instant rewards redemption, FRx members must scan their FRx QR Code in the FRx app when making payments at participating stores prior to redemption. The qualifying spend must be scanned to the same FRx account.
3. The following receipts, including but not limited to, are not entitled to instant rewards redemption: non-profit organisations, childcare centres, banks and financial institutions, offices, libraries, AXS/SAM machines, pushcarts/kiosks/roadshows/atrium fairs, voucher/gift card/cashcard/stored value card/prepaid SIM card top-up transactions and purchases, money changers, ATMs, FRx Gift Card purchases, bill/instalment payments/deposits, insurance policy payments, SISTIC ticket purchases, lottery tickets, deposits and payments made via cheque, GIRO or Medisave.
4. For supermarket spending from FairPrice, FRx members must present same-day, same-mall transactions along with their FRx QR code at Customer Service, Level 3 to earn FRx Points.
5. All instant rewards are available on a first-come-first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
6. Please check details at Customer Service, Level 3.
7. The Management of Hougang Mall reserves the right to sight all purchases before granting redemption.
D. OTHERS
1. All other terms and conditions pertaining to the Frasers Experience (FRx) Programme apply. For more information, please visit here.
2. In the event of any dispute, decisions made by The Management of Hougang Mall will be final and no correspondence will be entertained.
3. Information is correct at the time of printing. The Management of Hougang Mall reserves the right to change the Terms and Conditions as it deems fit without prior notice.
4. The Management of Hougang Mall’s decision on all matters relating to the promotion will be determined at its reasonable discretion and is final, and binding on all participants.
5. The Management of Hougang Mall reserve the right, at their reasonable direction, to vary, add to or delete the promotion terms and/or terminate the promotion at any time.