A. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Retail’s multi-feature app which allow shoppers to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across 15 Frasers Property Retail developments.
Anchorpoint, Bedok Point, Causeway Point, Changi City Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Waterway Point, White Sands and YewTee Point.
2. Membership is FREE. Local residents aged 18 and above may register as a Member via the FRx App or through Customer Service at any malls of Frasers Property. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, date of birth, local address, a verified Singapore mobile number and such other information as may be required from time to time.
3. From 22 July 2019, the applicant will be required to perform a one-time verification of their local mobile number in order to access the Programme on the FRx App or through Customer Service at any mall of Frasers Property.
4. To apply, download the FRx App which is available on the App Store and Google Play and start enjoying Frasers Experience member’s benefits. Details can be found
here.
5. For instant rewards, please see table below under “B. Redemption”.
B. REDEMPTION
1. Frasers Experience (FRx) members enjoy these instant rewards:
Week 1
9 to 15 October 2020 (FULLY REDEEMED)
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Minimum spend of $30 at Restaurants & Food stores to receive $5 Frasers Property Digital Gift Card.
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Limited to one redemption per FRx member per day regardless of total amount spent.
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Minimum spend of $10 in a single transaction.
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Maximum 2 same-day transactions per day, not applicable for supermarket transactions.
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$5 Frasers Property Digital Gift Card will be auto-credited to your e-wallet when you meet the qualifying spend.
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Limited to one redemption per FRx member per day on a first-come, first-served basis and while stocks last.
-
Rewards Redemption are now available on FRx App only.
Week 2
16 to 22 October 2020 (FULLY REDEEMED)
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Minimum spend of $50 at Fashion Wear & Accessories, Leather Goods, Bags & Shoes, Hair & Beauty and Pharmacy & Healthcare stores to receive $5 Frasers Property Digital Gift Card.
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Limited to one redemption per FRx member per day regardless of total amount spent.
-
Minimum spend of $10 in a single transaction.
-
Maximum 2 same-day transactions per day, not applicable for supermarket transactions.
-
$5 Frasers Property Digital Gift Card will be auto-credited to your e-wallet when you meet the qualifying spend.
-
Limited to one redemption per FRx member per day on a first-come, first-served basis and while stocks last.
-
Rewards Redemption are now available on FRx App only.
Week 3
23 to 31 October 2020 (FULLY REDEEMED)
-
Minimum spend of $70 at participating stores mall-wide (excluding supermarket) to receive $10 Frasers Property Digital Gift Card.
-
Limited to one redemption per FRx member per day regardless of total amount spent.
-
Minimum spend of $10 in a single transaction.
-
Maximum 2 same-day transactions per day, not applicable for supermarket transactions.
-
$10 Frasers Property Digital Gift Card will be auto-credited to your e-wallet when you meet the qualifying spend.
-
Limited to one redemption per FRx member per day on a first-come, first-served basis and while stocks last.
-
Rewards Redemption are now available on FRx App only.
2. To qualify for any instant rewards redemption, members must scan their QR code when making payments at participating stores prior to redemption. The qualifying spend must be scanned to the same Frasers Experience account. Should the redemption require proof of payment, the actual receipts and/or payment card must be presented for verification.
3. The following transactions, including but not limited to, are not entitled to Instant Rewards redemption:
non-profit organisations, child care centres, banks and financial institutions, offices, libraries, AXS/SAM machines, pushcarts/kiosks/roadshows/atrium fairs, voucher/gift card/cashcard/stored value card/prepaid SIM card top-up transactions and purchases, money changers, ATMs, Frasers Digital Gift Card purchases, bill/instalment payments/ deposits, insurance policy payment, SISTIC ticket purchases, lottery tickets, deposits and payment made via cheque, GIRO or Medisave.
4. All instant rewards are available on a first-come-first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
5. The following services have resumed at Customer Service, Level 3: Frasers Experience (FRx) parking redemption, and bank and partners’ redemptions.
6. All instant reward benefits may vary across all malls. Please check details at Customer Service.
7. The Management of Hougang Mall reserves the right to sight all purchases before granting redemption.
C. OTHERS
1. All other terms and conditions pertaining to the FRx Programme applies. For more information, please visit
here.
2. In the event of any dispute, decisions made by the Management of Hougang Mall will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. The Management of Hougang Mall reserves the right to change the Terms and Conditions as it deems fit without prior notice.
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